Delivery & Collection

Ready for the action?

Arrange it yourself

My Account

Track your package

The latest information about your order can be found in your account.

To your orders

Select

What it entails and what the costs are.

Information about Select

More information & questions

Need some more information? Here you will find it

To retrieve

运送至收集点

在本页面：

拾取工作是这样的

拾取工作是这样的

  1. 选择收集点

    您可以在结算时选择一个提货点。将您的订单运送至 PostNL 或 Albert Heijn 提货点。

    对于大型/重型物品或来自合作伙伴的物品，并不总是可以收集。

  2. 等待您的电子邮件

    当您的订单在提货点准备好时，我们会向您发送电子邮件。

  3. 带上身份证明。

    您领取您的包裹。请确保携带身份证件，否则工作人员将无法将其识别为您。电子邮件中的身份已保留期限。
疑问和问题

“选择收集点”不可用？

现在该物品还不可能被运送到收集点。例如，由于空间有限，我们无法将大件物品运送到收集点，出于安全原因以及合作伙伴的物品，我们也无法将大件物品运送到收集点点。

还有其他人来接吗？

这是有可能的，他/她的ID详细信息将被记录下来。

你接机晚了吗？

在存储期限（电子邮件中绑定）之后，您的包裹将被自动退款。然后您将收到退款，最好重新订购。

Delivery of large items

例如连接白色家电和电器

在本页面：

厨房电器
大件物品，不含白色家电
你家没有电梯吗？
为旧设备提供规则

厨房电器

由 bol.com 出售

对于每个产品组，我们对旧设备的交付、安装和拆卸有不同的条件：

  • 洗衣机
  • 干衣机
  • 洗衣烘干一体机
  • 冰箱和冰柜
  • 洗碗机
  • 炉灶
bol.com 合作伙伴的销售
如果您从 bol.com 合作伙伴处订购，送货服务可能会有所不同。订购时您将收到更多信息。您还有疑问吗？请联系我们的合作伙伴。

大件物品，不含白色家电

由 bol.com 交付

例如，考虑电视、蹦床或家具。我们按照标准将这些物品送到您的前门。然后，您可以自行拆开设备包装、移动并自行安装。

  • 电视机

当您下订单时，您可以选择我们交付设备的日期。

你家没有电梯吗？

您住在没有电梯的公寓吗？如果可以通过楼梯轻松到达，我们的送货人员会将您的新设备运送到三楼（包括三楼）。

为旧设备提供规则

你可以在这里找到它

Problems with delivery

Too late, wrong or unexpected

On this page:
When will your package arrive?
Received the wrong item?
Received an unexpected package

When will your package arrive?

In your account you can see where your order is. We, our partners and our delivery staff do everything we can to meet the promised delivery time. We will email you as soon as that fails.
To your orders
Questions & Problems

Should your package have already been delivered?

We may not deliver everything at the same time. Partners often send their articles themselves and you will receive them separately from likeera.org articles. Check the current status of the order in your account . Also check whether the neighbors have accepted your package. Is it still not correct? Please contact us via our chatbot:
Contact

No track & trace?

For some items we cannot show a track & trace code because the package was sent without a label. Check your account for the latest status of your package.

Received the wrong item?

  1. Register the item for return in your account.

    Register the item that you actually ordered, but did not receive, as a return .

  2. Send the article

    So send the item you did not order.

  3. Order the correct item yourself (again) and you will receive it the fastest.

    Are you having trouble with the above explanation? Please contact us.
    Contact

Received an unexpected package

Have you received something even though you had not ordered anything? There could be several things going on:
Not addressed to you?
Then something went wrong, it is best to contact customer service.
Contact
Addressed to you, without payment instructions?
Then it is probably a gift. If the item is wrapped in gift paper, you may also have received a personal message. You do not have to do anything.
Addressed to you, with payment instructions?

Then it concerns an incorrect order. To avoid payment reminders, please return the order.

likeera.org returns Answer number 1 Veerweg 16 5140 VA Waalwijk Netherlands

Deliver it for free to a PostNL parcel point, or send it by letter. You do not have to report it back. Please keep your shipping receipt so we can track your item if something goes wrong.

Contact

Delivery options and costs

Shipping costs, evening delivery and more

On this page:
Find information about delivery options, shipping and shipping costs here.
Your entire order in 1 box
Deliver to a PO Box address

Find information about delivery options, shipping and shipping costs here.

Standard shipping (within NL and BE)
Select members pay no additional shipping costs for all shipping options (€11.99 per year)
OrderDetailsCost
Orders from €20
Additional delivery options do not count towards the total amount
free shipping
Orders under €20
Delivery by partners
free shipping
Orders under €20
Delivery by likeera.org
€2.99
Additional delivery options
When ordering you will see the delivery options for each item. Do you choose ‘delivered today’ or ‘collect today’? You will then see for each item the time you need to order. Some services do not apply to certain postcode areas. Select members do not pay additional shipping costs for these options.
OrderDetailsCost
Evening delivery
Mon to Fri, 5:30 PM – 10:00 PM
€1.99
Sunday delivery
10:00-20:00
€3.99
Delivered today
Mon to Fri, 5:00 PM – 10:00 PM
€3.99
Pick up today at a likeera.org collection point
Mon to Fri, from 5:00 PM
€3.99

Your entire order in 1 box

Orders from likeera.org sales partners come from other distribution centers and can therefore be in multiple boxes. We try to ship as many items as possible in one go to reduce our ecological impact. Check your account to see if this was successful with your order. If everything cannot be delivered quickly, you can opt for free individual shipping.

Deliver to a PO Box address

You can have many items delivered to a PO box address. Exceptions are:

  • articles from likeera.org partners
  • major household appliances
  • items heavier than 12 kilos

Give old device

Environmentally friendly processing

On this page:
You now buy an electrical appliance from a likeera.org partner:
You now buy an electrical appliance from likeera.org:

You now buy an electrical appliance from a likeera.org partner:

Are you purchasing a new electrical appliance from one of our selling partners on likeera.org? Please contact this partner to see if they can take your old device. The rules below only apply to items you buy at likeera.org.
Contact the partner

You now buy an electrical appliance from likeera.org:

Rules of the game

Order a new electrical appliance (with likeera.org as the seller) and give the old one for free. The collection is final and your device will be processed in an environmentally friendly manner and in accordance with legal regulations.

  1. The new device must not be larger or smaller than the old device
  2. The package will only be taken if there is space in the delivery person’s van
  3. Create a label via uw.postnl.nl/verzend . (Choose ‘Package’, destination country ‘Netherlands’ and size ‘0-23 kg’)
  4. Address details: likeera.org E-waste, Answer number 2002, 2130RH Hoofddorp
  5. Stick the label on the box
  6. Leave the package ready at the front door
Large household (washing machines, refrigerators, etc.)
  • is disconnected from electricity, gas or water
  • is empty and thawed
  • no longer contains water
TV
  • Televisions up to 43 inches come in sturdy packaging
Small electrical appliance
  • comes in sturdy packaging
  • is empty and clean, freed from liquids and grease
  • loose parts are well packed and secured
  • is smaller than 175 x 78 x 58 cm
  • weighs less than 30 kilos
Scroll To Top
Close
Close
Shop
0 Wishlist
0 Cart

Shopping Cart

Close

Shopping cart is empty!

Continue Shopping

en_USEnglish
en_USEnglish